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Pratham Motors Complaints & Reviews

3.1
Updated: Oct 1, 2023
Complaints 90
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54
Unresolved
36
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Pratham Motors reviews & complaints(90)

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G
Girishmca
from Patrasaer, West Bengal
Oct 1, 2023
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Fitting HSRP on my old Maruti vehicle

Address: Pratham NEXA, carmelaram, srjapura road

Based on Karnataka Govt mandate, I have ordered HSRP plates from Bookmyhsrp site and selected the dealer as Pratham motors(Nexa), carmelaram, sarjapur road as I have bought my car from Pratham motors.
On the day of delivery, first I was told that the plates has not come and I was asked to come next week. When I showed the message from the hsrp site, they confirmed that it has gone to Ballandur center and I should go there. On my refusal...
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Uday28
from Bengaluru, Karnataka
Sep 24, 2023
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Delayed Allocation Brezza ZXI 6AT

Address: Bellandur, Sarjapur - Marathahalli Outer Ring Road, Bangalore 560103

I had booked a Brezza ZXI 1.5L 6AT with Pratham Motors Sarjapur Road, Bangalore in first week of March 2023 by paying the Rs 11000 booking amount.
The Salesperaon Nitin promised me a wait time of 4 months because the color I selected was Blue, as it's is not a very in demand color. It's already 6 months over and there is no confirmation from Pratham Motors staff on dispatch schedule and allocation of my vehicle. Below is the timeline:br...
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S
Swati Patnaik
from Gurgaon, Haryana
Jul 27, 2023
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Refund of booking amount not done

Hi,
I had booked a Maruti Swift from Pratham motors Arena HSR LAYOUT on 7th May 2023 booking amount Rs 5000 through Google Pay UPI transactionID[protected]. Later due to some personal issues I decided not to buy the vehicle. I was assured refund after deducting Rs 500.
Till date I am calling their office number and nobody is answering.

Regards,
Swati Patnaik...
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J
Jefinjohnson
Feb 21, 2023
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Insurance

Hi Team,

I have taken an insurance form Pratham motors for my car and i have clearly mentioned to the agent that there is no finance to the car and provided with NOC but still hypothecation has been mentioned on the insurance policy copy.

whenever i tried to reach the agent they are telling some silly reasons and delaying the process of getting it done

car no Ka51 MQ4826
Mob no [protected]br...
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V
vinaykumar93804@gmail.com
Oct 12, 2022
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The advice not provide my car in time and date

According to the mentioned subject the advicer not given my car at perticular period of time that is on 10/10/2022 now the date is
12/10/2022. he is not responding to customer properly. my car number KA40M8922....
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T
Thyagaraj Kusuma .9th std . Monika 5th std
Sep 16, 2022
Sep 16, 2022
This thread was updated on Sep 16, 2022
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Car sarvess

Address: Dodballapur.Bengalor rural district

Manejar very very bad...
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J
jap_zynla
Jul 27, 2022
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Booking Cancellation Not Getting processed

Address: Maruti Suzuki ARENA (Pratham Motors, Bengaluru, HSR Layout

I want to cancel my booking of Maruti Ertiga made on 31st May 2022. It was conveyed that the car will be delivered by 10th July. However, on visiting the dealer showroom today, I was informed that due to lack of production, delivery will require another 2 months.

As immediate delivery is extremely essential for me, I want to cancel my booking.

I paid a refundable booking amount of 11, 000.

Kindly...
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S
Sushrutha Sushrutha
Jul 4, 2022
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Service estimation

Address: FBM 88, HAL CENTRAL TOWNSHIP, NEAR BOREWELL BUS STOP, MARATHAHALLI

Maruthi baleno ka 51mp 0263.. towed to pratham motors on as water entered vehicle. After 10 days estimation waa 8.5 lakhs and sent for insurance approval.
Iwas schoked and visited the service centre. There i saw vehicle was marked as completly submerged. Category C. Then i ckarified them they vehicle water dint even drown the wheels.. many other vehicles in the same area were categorized as B whil mine was C and reported that most...
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D
Durgasuresh Kagitha
Jun 22, 2022
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Delivery not done as promised the same day - Bellandur, Bangalore

Address: Bellandur, Bangalore, Karnataka

This is the second time I have given my Car to Pratham Motors, Bellandur, Bangalore and as they did the last time, they call me at 7:00 PM and request me to agree for next day delivery. It did happen once and I shifted my service centre to Kudlu, Bangalore but this time I misheard the service centre location so ended up in this situation.

Not sure why this trick with the customer all the time . The car is being picked in the...
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D
DipenMonty
from Bengaluru, Karnataka
Jun 5, 2022
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Regarding suboptimal/substandard service and unprofessional behavior

Address: Bellandur Bangalore 560103

Little Background:
Last year, on 29th Mar'21, I paid Pratham Motors 24, 719 INR towards my car service which included multiple things. But my complaint today is particularly for the clutch assembly that was changed/replaced.

Problem Statement:
I had a hard clutch earlier and because of the same, I changed my entire clutch set or assembly. The clutch turned very smooth on the day of delivery through the next...
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M
Maniratna
from Bengaluru, Karnataka
Apr 14, 2022
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Registration Certificate not received yet

Address: Sarjapur road, Bangalore

This is very unfortunate that I have to raise a complaint.
I purchased a nexa ignis on 5th Dec 2021.
They made such a scene and rush for making the advance payment and booking. Finally the car registration process begun on 4th Dec 2021.

Now it's 4 months and I have not received the hard copy of the RC. The digital copy had incorrect address and the sales person Mr. Vivek said he will follow up with RTO to get...
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9
9980540580
Feb 5, 2022
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Poor painting job

Address: Marathahalli

Hi...I had given for minor painting of my new 7months swift car that’s in October 2021 and paint job doesn’t satisfy me because of full of waving in the door after the paint done...so I told the executive the problem they also saw.Mr uday was the executive he told me that yes the painting work is defected by worker he agreed that he will do it in next service...So I also agreed.Now I visited again the showroom on Monday that is 31st January...
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S
Sivaprakasam Ganesan
Dec 31, 2021
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Insurance Renewal Coupon pending

Address: Pratham Motors, Kudlu Gate, HSR Exn, Bangalore (HSR Extension, 58/5, Kudlu Rd, next to Zee School, Somasundarapalya, Bengaluru, Karnataka 560068)

Dear Sir / Madam,
For 2021-22 Insurance period, I got a service coupon only yesterday after multiple chasing and reminders.
For 2022-23 Insurance renewal, I have not got yet.
Ms. Nithya is not understanding this and she is wasting my time by reminding her multiple times and I got one finally and another one is pending. Before I forget and take the Car that I have given for Service, please give me the Insurance renewal...
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S
Shakeeb Hussain Noor Hussain
Apr 6, 2021
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Complaint about tyre quality

Address: Shakeeb Hussain 004 ds Max APPT opp to np factory kavalbysa rt Nagar 560032

Dear team
Since 2013 from the date of purchase every time i maintain service in pratama motors only.
On 5th March 2021i asked for replacement for new tyres within 15days in one among one tyer found 5 side air leakage.
To check the qc i have sent my vehicle and its almost 6th day till know no update on this.
If i call ur representative giving wrong commitment and till now i didn't got any update or replacement for...
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T
tirumalai
from Bengaluru, Karnataka
Mar 3, 2021
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Unethical Behaviour related to buying of a true value WagonR

Address: No 242, 10th C MAIN,1st BLOCK,JAYANAGAR, No 242, 10th C MAIN,1st BLOCK,JAYANAGAR

I had visited pratham motors true value situated at No 37/2, Sarjapur Road Kodathi Village, Varthur Hobli, (Next to Shell Petrol Pump)Bangalore - 560035, a couple of days ago to see some used cars and decided to finalize a 2015 model Maruti Wagon R. The team comprised Mr Krishna Singh (Team Head) and his co- ASSISTANT Mr Ravi.
Pratham offered at 3.4 lakhs as the closure deal and we offered 3.1 and our Alto 800 at 1.1 as the exchange...
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S
Srinivasa p Seenu
Feb 25, 2021
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My balance amount can refund

Address: Maagdi pratam motars manejar

My balence amount cant refund manejar is not respond...
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S
Srinivasa p Seenu
Feb 24, 2021
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Refund balance amount

Address: Karnataka magadi show room

My balence amount is cant refund...
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A
Adi Sesh
Feb 21, 2021
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Motor driving school

Address: Yamere Village

Hello Pratham Team,

I have signed up my wife for a driving school in Bangalore/Sompura Gate before Covid-19 Pandemic and was unable to start the course.

Now I have been relocated to Hyderabad and would need you to please reassign the driving school classes to a center in Hyderabad close to me or provide me a refund for the same.

For your reference my pin code in Hyderabad is 500094, any Maruthi...
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V
vinnycse
from Thaiyur, Tamil Nadu
Feb 20, 2021
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Complaint on Service Advisor(Siddhu patil)

Address: Pratham Motors Pvt Ltd No.49. Singasandra Village, Hosa Road Junction, Hosur Main Road, Bengaluru, Karnataka.

Hi Team.

We gave our car service at Pratham motors Kudlu gate branch on 19/02/2021. Siddhu patil was point of contact service advisor. While leaving our car he mentioned it will cost some 3k+2k for the service. we agreed.

Later while handing over the car they charged around 10k where unexpected other unwanted charges were included in the bill. His behavior was so rude that he was not in a position to explain...
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S
Suhotro
Dec 4, 2020
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Regarding Customer Record Updation

Address: Kolkata

Date of incident: 4-Dec-2020.

I have received two consecutive calls in my personal mobile number stating that there is an appoint I made with Pratham Motors for car servicing.
I told them I sold the car for more than 3 years now. They promised to update the record and after that I'll not receive any further calls regarding my old vehicle.
This is happening for last 3 years and I am really not happy about this...
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