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Printvenue — Order not delivered for 35 days and no response

I have ordered for Photo Notebooks(2). The order was placed on[protected] vide order no:[protected].
I tried calling customercare multiple times and also sent numerous mails.
There is no response and the person who speaks on the telephone doesnot even have the rights to transfer the calls to his higher officers not does he have the numbers of his reporting officers.
This is very strange..
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    PrintVenue Phone
    +91 11 3001 7676 [Customer Care]
    +91 12 4667 8100 [Customer Care]
    PrintVenue Address
    Plot No. 375, Udyog Vihar, Phase- II, Gurgaon, Haryana, India - 122016
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