[Resolved]  Priority International Holiday Club Pvt Ltd — The agreement does not match the words said during the presentation

Address: Pune, Maharashtra

I was asked to make the transaction first and then to sign the agreement. I was not even given time to go thru the terms. They said, I can read at my convenience and get back to us in case of any queries. I trusted their words, but when I went thru the agreement, I came to know about the truth. This was on 11th Jan 2014. The following words said during the presentation by Mr. Arafat (cell #[protected]) does not match the agreement terms: 1. If I cancel the package at any moment, say after 3 years, the remaining amount will be refunded for the remaining 2 years. But this does not reflect in the agreement. 2. I would be provided monthly gift voucher of 1K for D-Mart. This was not mentioned. 3. They said the package cost is 95K. But the swiped my card for 75K. When I asked them what about the remaining 20K, they said it will be recovered later when the EMI starts. Don't understand how!!! 4. The 74K amount would be recovered in 60 installments. But this was not present in the agreement. 5. Other facilities as promised are also not there in the agreement. I went back to the Aundh office within 1 hour after signing the agreement to get it cancelled. But they straight away said this won't be cancelled and said "aap jo karna hai kar lo..kuch nahi ho sakta". They even verbally threatened my wife, who was sitting at the reception, to not to talk to other clients present there. Later, they offered to modify as: If I pay the amount in 18 EMIs, the 1st year AMC (Rs 6000/-) would be waived off. Along with it, I won't have to pay the remaining 20K (95K-75K i.e., package cost - amount deducted already). I agreed as I had no other choice left to recover my money. But this was not even mentioned in the agreement. I enquired with the bank on 13th Jan, and the amount was already claimed by the merchant but the instruction to convert into EMI was not sent to the bank by them. The Bank person said the total amount of 74K would reflect in my next statement itself. I raised a dispute with the bank immediately on 13th Jan 2014 and awaiting response from the bank.
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Complaint marked as Resolved 
May 05, 2015
PRIORITY313's response
We would like to offer our deepest apologies for the trouble you had to experience with PRIORITY INTERNATIONAL. We are very sorry that this happened to you but rest assured it won’t happen again. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. Kindly provide your name and mail id & mail us at [protected]@priorityinternational.net your issue so that it gets resolved. Best Regards PRIORITY INTERNATIONAL.
Jun 09, 2015
Updated by binayroy
I have not received any resolution to this complaint.
Amazed how this is marked as resolved!!!

I request to open this complaint again and seek a resolution ASAP.
Jun 12, 2015
Updated by binayroy
Resolved:
After a lot of follow ups with Citibank, they have agreed to make the temporary credit of 75K as permanent to my account. This means I won't be charged the amount further.
Thanks a lot Citibank for listening to your customers and providing a justified solution.
Hope to continue this relationship for long.


An earnest request to all those who are planning to get a membership from Priority International, use your own judgement. It is wisely said that "THINK TWICE BEFORE YOU ACT"!!!
 
8 Comments

Comments

The bank provided me a temporary credit for the amount debited and the dispute is under investigation.Could someone provide some insight on how to get the membership cancelled and get the amount refunded from Priority International ?
They did not even cared to notify bank about all the discussion that I had with them about the 18 EMIs. Every statement they made during the presentation is false.
Could someone guide me how to get the amount refunded from Priority International ?
Please mail me at binay.[protected]@gmail.com
Email me your information and details and also what steps you have taken against Priority International. I am also a victim of Priority International and I am thinking of filing a police case against them. I am a lawyer by profession. email me on [protected]@gmail.com and u can also sms or call me at [protected].
Your help would be appreciated.
Dear Sir,


We apologize for the same.Kindly let us know your Name and Contact number, so that your issue get resolved or mail us at [protected]@priorityinternational.net .
Its good to see you are awake to hear the concern of the consumers may it be after 4 months.
I can be reached at [protected].
Thanks Citibank for talking this up and giving a justified solution.
Citibank provided permanent credit of 75K to my account which means I won't have to pay from my pocket.
The justified solution from Citibank strengthened the relationship further.


For those who wish to take membership from Priority International, I would suggest them to adhere to the saying "THINK TWICE BEFORE YOU ACT".
Priority cheats people like anything. They don't have any accountability. Don't take anything or don't sign any contract. This is my sincere request.

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