Private Bus — Poor infrastructure in bus

Address: Vill + Post - Gopalnagar, PS- Manbazar, Dist- Purulia, West Bengal

Respected Sir,
I am traveling on 6th December, 2021 in the Bananchal Express bus, which number is WB55A 1995.
I picked up the the bus from Manbazar, Purulia, west bengal and my destination was Kolkata, Dharmatala.
Today here is heavy rain falling and the inside of the bus condition is very bad. My seat number was 39 and whole seat is wet. But unfortunately I have not any kind of option to chang the seat. Even when I talked to the conducter to alteast provide a terpoline above the bus, the the conductor advised me to get out from the bus.

Sir whole passenger including me was helpless.

Kindly do the needful action