| Address: 700090 |
| Website: www.agarwalpackingmoving.in |
Hello,
I booked my Chevrolet Spark (Registration No. WB 20U7417) for transport to Rourkela, Odisha from Sodepur, Kolkata, WB on December 2, 2017 by Agarwal Shifting Solution located in M.M. Nagar, Baranagar, Kolkata-700090, since I live in Rourkela due to my work and my hometown is in Kolkata where I bought the car in 2014. Agarwal Shifting Solution/Agarwal Packers and Movers charged me Rs. 9440/- for transport and Rs. 500/- for petrol which they said will be required as the car will be lifted up heal during cargo loading in car-carrier and promised to fill up the tank with Rs. 500 worth petrol on delivery and the receipt will be on the dashboard. Also, they promised that the car will be delivered within 3 days to Rourkela by cargo service via Dankuni-Bhubaneswar-Rourkela route. However, after delaying almost 7 days one person came (Mobile No. [protected]) and delivered the car on 8th December, 2017 while driving all the way form Bhubaneswar to Rourkela (as per his version) and I found the following issue with the car 1) the front bumper is badly damaged with full of dents (pictures enclosed), odometer reading showing a total distance covered ~ 1206 km (Odometer reading at Dankuni before loading: 58550 km, Odometer reading at Rourkela: 59756 km), 3) driver’s side handle for sliding up/down the glass window is broken, 4) mobil leaking from the bottom, 5) horn is not working. Immediately, I raised the above concerns to the person came to deliver the car to me and he said write down all the issues to the delivery challan and ask for compensation to the company. Further, I called Mr Karan (Mobile No. [protected]/[protected]) in the Kolkata office-in-charge for transport and intimated him about the issues. Initially, he said that person-in-charge at Bhubaneswar office will call me within 3 days and will give me compensation. However, no one called me from Bhubaneswar after 3 days and then again I take this matter to Kolkata office. Further, Mr Karan said please take the car to any local mechanics and do the servicing and then send the bill to him by WhatsApp for processing the compensation. Following his instruction, I did the servicing at Mohanty Automobiles at Rourkela on 15.12.2017 and they charged me a total Rs. 5148/- for repair (denting/painting, wiper blade, mobil leaking, horn work, body polishing etc.) and Rs. 1700 for door handle removal and fixing work. I send to the bill Mr Karan for processing the compensation and he told me to wait for ~ 1week as it will take a couple of days for processing. However, after 2 weeks I called him and enquired about the status of compensation and he said that he didn’t do any processing as he is not in authority to do so. He gave me a number at Bengaluru office (Mobile: [protected]) and told me to talk to the company head for further processing any compensation. However, the Bengaluru guy started abusing me after a couple of days and said the compensation cannot be reimbursed and if I want I can lodge any official complaints. I feel very bad that my car has been mishandled and I have been cheated by few rogue people doing business in the name of Agarwal Shifting Solution/Agarwal Packers and Movers.
I would like to officially lodge a complaint against these guys and would like to get full reimbursement (Rs. which has been incurred while servicing my damaged car. Also, they drove almost ~1200 km by road and depreciated the car value against the company policy as it was supposed to deliver by cargo service. Therefore, I would seek commensurate compensation for driving the car.
Company
Agarwal Shifting Solution/Agarwal Packers and Movers
M. M. Nagar, Baranagar, Kolkata-700090
Mobile: Mr Karan [protected]/[protected]
Bengaluru Office: [protected]
email ID: [protected]@agarwalpackingmoving.in
Regards,
Partha Saha, PhD
CR-224, Department of Ceramic Engineering
National Institute of Technology
Rourkela-769008, Odisha, India
Ph: +[protected]O) 3211 (Res.), +91-[protected]/+91-[protected] (cell)
Email: [protected]@nitrkl.ac.in, [protected]@gmail.com
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