Professional Packers And Movers — its been 6 days haven't received my luggage yet

I transported few items (Cot, mattress and stew small items) from coimbatore to bangalore on 6th of jan, but i haven’t received the packing yet.
It’s been 5 days still i haven’t received my luggage.
No reply from them when i call they they are not even picking up
They charged us full amount before delivery and only after loading they told they will only take if they receive mone, so we ended up paying full amount without any option