Professional Packers And Movers — Overcharging in the name of GST and Insurance

Address: Najafgarh Road, Bajghera Bus Stand, New Palam Vihar, Gurugram - 122017

I booked my household goods from Delhi to Jammu through The Professional Packers & Movers located at Najafgarh Road, The booking was done telephonically through Mr. Kuldeep Singh and a quote for Rs. 25000 was handed over by his subordinates after checking the goods to be transported, Rs. 2000/- was paid as token money (please see the attached Quotation). The transporter agreed to send a 14 ft truck for transportation but on the day of loading i.e . on 24th July, 21 they sent a small Bolero load carrier instead of the agreed 14 ft truck. Subsequently, all the goods were packed by his team and loaded in two different trucks, payment of Rs. 7000/- was paid towards the charges and Rs. 1000 was paid to the packers separately as tip. Both the loaded vehicles then proceeded for their Office instead of proceeding to Jammu as informed by the Driver of one of the Vehicle and I was informed that the goods would be shifted to a bigger truck for transportation. I received several calls from the transporter next morning i.e. 25th July 2021 and they asked me to pay the balance payment of Rs. 16000/- plus 18% GST plus additional amount of Rs. 9000 towards the Insurance of goods. In other words they demanded another Rs. 29000/- before sending my goods to Jammu. I insisted for a copy of Invoice including 18% GST and a copy of Insurance before transferring the amount but they assured me that they will provide me these documents soon after they receive the amount. I trusted them and transferred the amount of Rs. 29000/- to the account of one Ombir @[protected] through Paytm on 25th July. After paying full payment, that too Rs. 13000/- more than the agreed amount of Rs. 25000/-, I asked the customer to send me copy of bill with GST and copy of insurance and also share Driver's/Truck details but none of them provided me any of the information/document despite of numerous phone calls, and a couple of emails. Finally the goods arrived at Jammu on 27th July and after the goods were unloaded by their men, many of the items were found scratched, dents were seen on some of the items and some of the items were broken. I tried to call the transporter again repeatedly but they stopped responding my calls, then I spoke to Kuldeep Singh through the driver and he again agreed to send me the documents but never did so until now. I have been calling the transporter repeatedly ever since I booked my luggage for the bill and insurance slip, they promise to send the documents but never do so. Now, I have understood that they have no intention to issue an Invoice with 18% GST and nor they have any Insurance copy as the goods were sent without any insurance but they charged additional amount of Rs. 13000/- from me by fraudulent means. In view of this I humbly request you to kindly help me recover Rs. 13000/- from The professional Packers & Movers or Mr. Kuldeep Singh, who has been instrumental in directing his men to extaract my hard eraned money by cheating and fraud.
Thanks & Regards,

Sanjeev Kumar