PSPCL — Light Fluctuation and sparking in the nearby electricity pole: Complaint not resolved

Address: Ludhiana, Punjab

Respected Sir, This is in reference to the complaint number 1013496 registered at 17:25 on 24th Jan, 2015. The issue faced was high fluctuations in the voltage of 3 phases and huge sparking in the nearby electricity pole simultaneously. The same was conveyed immediately to the Electricity Board. Just having the reference complaint number in the text message, we took up the issue with the Electricity Board on our own due to the fear of the damage the excessive sparking could lead to. No one turned up in order to resolve this issue till next day but we received a text (late night) saying that the issue was resolved. Also, we received a call from Chandigarh at 7:15am to verify if this issue was resolved. Since the fluctuation still pertained, we informed the authorities that the problem isn't yet solved. Thereby, a text with a new complaint number 1014533 was received at 7:23am. 2 workmen from Electricity Board turned up at 9:30 am on 25th Jan, 2015 and updated us that they'll be back by 15:30 hrs with a ladder to check out the issue with the electricity pole. However, there has been nothing done by the concerned authorities even after this assurance. The wires to the electricity pole concerned lead to remarkable sparking even on a little disturbance (may be due to air or birds sitting on it). Looking forward to an immediate resolution to this problem, Best Regards, Vinita H. No. 256- I Block (First Floor) BRS Nagar, Ludhiana- 141012 Punjab. Handheld: [protected]