PSPCL — Online payments: no receipt generation. Mob. Applicaion also faulty

Address: Mohali, Punjab

My a/c no. of PSPcCL Z74ZS171877X Feb. 2015 bill generated online, bill paid online on 26.2.15 Rs 4520. Amount deducted from SBBJ Bank. Ref no. BSBJ[protected]IG00QRRFN5 TRANSFER TO [protected] INTERNET BANKING TRANS But receipt not generated. Also bill is shown on net still and ready for accepting fresh payment ( normally the bill not shown after payment). View payment history doesn't show any receipt. It was similarly few months back too. Approx. Rs 300 something was paid but never accounted for. PSPCL Zirakpur staff was approached but they say : bring receipt...but receipt not generated. They did not entertain Bank statement. The complaint link in application is also faulty and doesn't work properly.