Pubg Mobile — haven't got uc

Address:

82/b doctor Sudhir Basu road, Kolkata, West Bengal, 700023

My name is sk saqib hossain and my pubg name is xx -[sheikh]
I paid today on 23rd march 2019 from online banking rs799 from pnb a/c and my money has been deducted but no pubg uc arrived.
As we are game freak so we insisted our parents to give money and we remain answerable when these kind of thing happens from such a trusted gaming company.

My pubg i'd: [protected]
Plz help