[Resolved]  Pubg Mobile — money debited from account but uc not received

I purchase pubg uc for Rs 799 on 9 Jan 2019
My money got debited from my account but it showed that purchase has failed.I didn't receive my uc not did I got any refund.Please either give me uc in pubg mobile or refund my money.
The transaction reference is IGAFCYPZW3.
I contacted in game customer support but haven't got a reply.
I also mailed pubg support and didn't get a reply.
Please solve the problem ASAP.
+2 photos
Was this information helpful?
No (32)
Yes (146)
Jan 10, 2019
Complaint marked as Resolved 
Resolved. My account was automatically credited by Rs 799 against the reference number. I was told it would be credited within 45 business days.
 
35 Comments

Comments

I have purchases uc of 380,
But i haven't get my uc in my account so please give my uc Or refund the money which I have spent for it..

UC not credited to my account after it got deducted Rs.420 from my account. Please do something.

Transection screenshot

I purchase pubg uc for Rs 799 on 19 Jan 2019
My money got debited from my account but it showed that purchase has failed.I didn't receive my uc not did I got any refund.Please refund my money.
The transaction reference is IGAFFKZGE0.
I contacted in game customer support but haven't got a reply.
I also mailed pubg support and didn't get a reply.
Please solve the problem AS SOON AS POSSIBLE.

I purchased pubg uc of Rs 799 which cost me 724 because of google play credit on 21 jan 2019 .
But at last it showed purchase failed bud Rs 724 was deducted from bank account.
I used the method of net banking of state bank of india for purchasing.
Sir, it is a request if you would refund my money back .

You can see the 724 transaction in the pic.

Sir, what were the procedures that you followed to get the refund?
You don't have to do anything it will be credited to your account within 45 days by itself.
I have purchased pubg uc cash for rupees 420...but at last it shows purchased failed even 420 rupees deducted from my bank account...but i didn't receive any UC...please solve this probelm...i was using SBI net banking method...

My account got debited for purchasing elite royal pass in pubg but it shows failed in gaming... Please refund my money back or get me the elite royal pass asap

i have parchace uc on march 23 but not get any uc plice see it and refend my money to my account or give me my uc

i have parchace uc on march 23 but not get any uc plice see it and refend my money to my account or give me my uc
I tried purchasing 420 rupees UC to buy 300+.the amount got deducted but i didn't get the UC.

Please help me get my uc back or the refund in payment.

Here is the transaction ID for the same.
INB/[protected]/Time of Money Ltd.

I did this transaction on 22nd March.

Hello! Your A/c no. 396768 has been debited by Rs. 420 on 22Mar19. The A/c balance is Rs. 1828.61.Info: INB/[protected]/TIMES OF MONEY LTD (WWW.DI. Call [protected] (if in India) if you have not done this transaction.

Thanks
Kundan Jha

I have purchased pubg uc cash for rupees 420...but at last it shows purchased failed even 420 rupees deducted from my bank account...but i didn't receive any UC...please solve this probelm...i was using SBI net banking method...
My transaction id is IGAFTWKFQ8
Thank you for using State Bank Internet Banking. Reference No. for transaction of Rs. 420.0 to Times of Money Limited on 29-Mar-19 at 22:09 is IGAFTWKFQ8.If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your INB credentials. You may also call[protected]. Download YONO @ www.yonosbi.com

But i have not recieved any uc.
I tried buying uc in pubg yesterday 10th june, through net banking using my sbi account but even though the money was deducted from my account.There ws no uc in my pubg account.

The message i got was

I bought 60 uc paying 79 rupees for it, the amount was deducted from my account but I didn't get any uc in my pubg account. Please give me my uc or refund the money. my transaction ID is S68162063

Money deducted from account but didn't get UC

Hi, I purchased a Rs.420 worth UC for PUBG mobile game. The money was deducted from my account but I didnt get the UC on my PUBG account. The reference number is [protected]IGAGTIYTO3. It was done via SBI netbanking. I sent a message to the Tencent team through my PUBG in-game report platform but didnt get any response. I have attached a screenshot of my transaction. I want my money refunded back to me or UC on my PUBG account. Please help.

Hi. I purchased a Rs-79 worth UC for PUBG mobil game. Untied bank of India I want my money refunded back to me or UC on my PUBG account. Please help me.
Yasinali's reply, Nov 3, 2019
Hi. I purchased a Rs-79 worth UC for PUBG mobil game. Untied bank of India I want my money refunded back to me or UC on my PUBG account. Please help me.
consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ
Search
search
Sign InSign in
© 2019 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

[Resolved] Pubg Mobile — money debited from account but uc not received

19 Reviews
India
Hurshankh on November 25, 2019
Submit a Complaint
I purchase pubg uc for Rs 799 on 9 Jan 2019
My money got debited from my account but it showed that purchase has failed.I didn't receive my uc not did I got any refund.Please either give me uc in pubg mobile or refund my money.
The transaction reference is #IGAHINIYU06.
I contacted in game customer support but haven't got a reply.
I also mailed pubg support and didn't get a reply.
Please solve the problem ASAP.

I purchase pubg uc for rs 799 on 5 January 2020 . My money debited from my account but it not show that purchase failed or successful.
I didn't recieved uc not did i got refund. Please gime me uc or refund my money

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PUBG MOBILE India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    728
    Pending
    0
    Resolved
    49
    View all PUBG MOBILE India contact information