Puma — product not received

Address: Bangalore, Karnataka

Website: www.puma.in

I would like to start by saying puma has the worst customer care support! It has been almost 3 weeks since i ordered products from puma and i faced so many issues
1) the discounts were not applied at the time of payment and i ended up paying 1500 more
2) i mailed to your customer care saying i wanted to cancel the order and do it again and i also got a reply from them saying i could cancel but the next day i get a message saying the order is shipped.. What the hell?!?
3) i followed up so many times and there was not reply from the customer care team
I can say the team is horrible and very inefficient!!
4) i had ordered 4 items and only 3 came i waited for few days thinking it will come late but it did not come at all
5) i mailed again n again and yet no response from the irresponsible team!!
Even the customer care number never connects
I tried a zillion times and finely i got to speak to a lady called timaya n when i asked about the product she said it’s out of stock
Isn’t it the responsibility of puma to inform me that first hand???
6) i asked for a refund she said she processed it but i never received the refund nor any message regarding it
7) and on the other hand a person called mansoor elahi from customer care team after two three mails replies to me saying sorry for the inconvenience caused etc and asks for the details each time that’s all he does and never got a solution from him it’s the 4th time they are asking me for the product details and shireen begum says she’ll come back with a reply and never did!!

Why is the team so irresponsible?? I never got a proper reply from the horrible @puma customer care team. I am disappointed as im the one who paid the money

If i don’t get a reply i’m going to the customer complaint forum consumer court and social media