Punbus — Complaint against conductor for bad behaviour and wrong location drop

Dear Sir/ Madam

I traveled today i.e. 07/04/24 from Ambala to Jalandhar with my mother via PUNBUS bus.

The bus get delayed due to the some jam on roads and the conductor refused to go to the Jalandhar bus stand.

Now it's NOT my fault as bus get delayed but I understand the situation and agrees for the compromise and
request to bus conductor if he can droped us " verka mil plant" on the way to Amritsar but he said we need to pay more for another location and also said try to understand we are get delayed.

Now I buy full 2 tickets total of rs. 255/- till Jalandhar bus stand and also compromise but conductor don't want to compromise and said you have to leave the bus at Rama Mandi, Jalandhar Cant stop.

I request you to take action against bus conductor and get back to me within 2 working days time otherwise I will also file a complaint at Consumer forum.

Thanks.