Punbus / Punjab Roadways — about bus passes

Address: Jalandhar, Punjab

Website: punjab roadways

Hello sir... We all know that government providing us a great facilities and we are thankful for that but i m not satisfied with the people working under the government in a roadways buses. They people always treat badly with those having the bus passes... Why?? Are they have any right to behave like this?
This is really a non - tolerate thing. Even today a conductor fought with a girl having a bus pass and he even
Said her to get out the bus.. Why?
I just want to say that do something regarding this matter if this is really possible for you.
Thank you