Punbus / Punjab Roadways — Conductor's behaviour

I took punbus Volvo PB-08-CX-9062 from Ludhiana bus stand at 00:30 to Delhi on 5th July. Online Ticket booking no[protected]. The conductor on the bus was so rude and his behaviour was intolerable. Instead of placing luggage he was just throwing them inside the luggage compartment and when me and few fellow passengers requested him to put the luggage properly he started arguing with everyone around and his tone and language was disgusting. He was not trained enough to behave with passengers or infact with people in general. It was so hot and humid that day but he was so arrogant that he didn't even offered the free water bottle which punbus provide for every passenger in the Volvo bus. The passenger pay high price in Volvo to get some comfort and better than regular services but unfortunately conductors like him are spoiling punbus reputation. They don't deserve to be luxury coaches bus staff.
I have travelled hundreds of times in punbus but this guy behaviour was just intolerable.Request punbus to take strict action otherwise this conductor will keep ruining your brand name.
Thanks