Punbus / Punjab Roadways — E adhar card showing

I am travelling to jalandhar from hoshiarpur. I took bus from hoshiarpur today morning around 6. The bus conductor told me to show adhar card. I was showing him adhar card on my phone. He refused to accept it on phone. And charged us money for ticket from my mother and sister. I want to ask if e-adhar card is not valid in this scheme. If it is valid, I want to make this complaint and give our money back.