Punbus / Punjab Roadways — Not appropriate service

Address: Amritsar, Punjab, 143001

A Horrible incident... I was traveling from Chandigarh to Amritsar. Firstly i took punbus from 43 sector it was an ordinary bus after reaching at jalandhar, due to 40°c i thought to take punbus that has AC in it, It was really horrible experience, bus condition was pathetic even paid 30-40 more for the AC service yet ac was not working. After that we complaint the conductor then he said this is like this only and i asked for the refund and he said there will be no refund..
Now there is Congress Government i think now something should be changed atleast we are paying for that ...
Thanks in advance