Punbus / Punjab Roadways — refund for cancelled volvo bus trip from chandigarh to pathankot

I had booked online ticket for volvo bus for travelling from chandigarh to pathankot for[protected] at 11.40 am. But at time of departure i was told by concerned that bus had been cancelled & again have to pay rs 675/= for the ticket for travelling on other bus &refund on a/c of cancelled bus will b made within 24 hrs. But till date i have not received back online paid amount (Rs 685/=) pl. Look into it.