Punbus / Punjab Roadways — refund not processed since jan 2019

Address: Chandigarh (ISBT Sector 17) Sector-17, Chandigarh - 160 017, Chandigarh, Punjab, 160101

I booked a online ticket with punbus for journey date mon, 28 jan 2019 and the following pnr:[protected] and ticket no:[protected]. The bus was cancelled by punbus for the said trip and i was forced to buy a new ticket at the counter for punbus again for an alternate bus arranged (Ticket attached) for the same time at date. Firstly no one from punbus informed the online booking users that the bus was cancelled until the last min, secondly we were forced to buy new tickets and pay extra even though having reservations with punbus and lastly i have been following up for refund and have not got any response from the punbus team about it. Travelyaari team as acknowledged my request for refund but after several follow up for days there has been no response from the punbus team. Having said that the consumer has to face harassment firstly not getting the service promised and then fight to get the money refunded.