Punbus / Punjab Roadways — Regarding monopoly of bus conductor and driver

Dear sir
Myself gurjant singh working as officer in punjab national bank.. i was on bus stand at 6pm on 17.11.20 for jalandhar to doraha.. there was a bus whoes sechduled time for departure from jalandhar is 6:35.i asked from conductor to drop me at doraha.. he told me that wait till departure.. i wait for 45 minutes at the end of moment means departure at 6:45 he asked me that bus will not stopped at doraha.. they allowed passengers for delhi.. then waht about other passangers and is bus only for jalandhar to delhi.. no other stop.. this is the totally monopoly of bus driver and conductor..please solve this issue lo