Punjab National Bank [PNB] — bad pnb services

Address: Ghaziabad, Uttar Pradesh, 201014

Website: PNB bank

Dear sir
My aunty was having an account in pnb bank it’s a pension account.
This account was in khandusand (Pauri garhwal, uttrakhand) but as we are living in indirapuram ghaziabad we transfer this account to indirapuram branch.
My aunty got expire on jan 2018 from then we are not able to get the final amount.
As per indirapuram branch our account is not been transferred from khandusand (Pauri garhwal, uttrakhand) so we have to deal with them only.
We applied for account transfer in jan 2017 and this branch have no idea why account is not been transferred till date.
As per khandusand branch account is transferred but original file is with them, so they will send the file to indirapuram and account will be settle in indirapuram only.
From last 3 months these pnb branches are not able to clear the dues, hope you can understand how efficient they are and how well they are dealing with the customers.
From ghaziabad to pauri / uttrakhand distance is around 250 km and travelling cost around rs 5000, please tell who is going to bear the expenses of the tours my family travelling for this job done.
I am the nominee of this account sharing the details –

Account holder – vidhata devi
Account number –[protected]
Nominee – sachin gussain
Ph no. – [protected]

Please help or consumer court will be my next destination
Thanks
Sachin gussain