Punjab Roadways — Denial of free ticket for a female passenger on basis of basis of aadhar card photo in mobile phone.

Respected Sir,
With due regard I want to say that I was traveling along with my spouse from Kharar to Ludhiana on 10th March 2022. We boarded a Punbus of Moga depot regn. No. PB-4AA-7378. I asked for 2 tickets for Ludhiana one for female and produced the photo of adhaar card in mobile phone. But the conductor of bus said to pay money for the female ticket saying that photo of adhaar card in the mobile phone is not valid for the free journey as per Punjab Government rules.
So my spouse traveled on a paid ticket No. 197062 along with me from Kharar to Ludhiana. My humble request is to enquire in to if the photos of adhaar card in mobile phone are valid or not to procure free ticket for female passengers in Punjab roadways. If valid, please refund me the bus fare and oblige.
Hoping for an early reply.

Gurmeet Singh,
H. No. 1228.
SECTOR 11,
RANJIT NAGAR,
KHARAR.
Mob. [protected].