Punjab State Power Corporation Limited (PSPCL) — Non generation of receipt for online payment and non updation of payment made online to my bill account

Address: 147001

Website: www.pspcl.in

I made online payment of Rs.10050/- on 29/09/2015 towards my account number [protected] (consumer Number J72MT214609L). My Net Banking account with Bank Of Baroda was debited with Rs.10050/-.a Transaction Id DBBR[protected] dated 29/09/2015 11:45:37 was ALSO shown by the PSPCL site for the said payment. However No receipt was generated and till date the status of bill is being shown as "UNPAID", with the entire amount as overdue. On the advice of Suvidha centre of PSPCL on telephone, the matter was taken up with "BILLDESK" ([protected]@billdesk.com, ) as well as with the Payment gateway support ([protected]@billdesk.com) for confirmation of the payment to PSPCL. Both these entities have confirmed by mail that the transaction was successful and the amount was sent to PSPCL. Copies of their Mails dated are pasted hereunder: From: PgSupport Date: Thu, Oct 8, 2015 at 11:25 AM Subject: RE: Transaction ID DBBR[protected]. -- Non Generation of receipt for the Amount paid to Punjab State Power Corporation Limited( PSPCL) To: "Vn.DHAWAN" Dear Customer, Thank you for writing to Payment Gateway Support. This is with reference to your email dated October 07, 2015 regarding the status of afore-said payment towards said Merchant. We have checked the records and find that the below mentioned payment via transaction id DBBR[protected] for Rs.10050.00 has been successfully updated at their end on 30/09/2015 against Merchant id : PSEBPG Warm Regards, Venkatesh K Payment Gateway Support BillDesk From: PSPCL Date: Wed, Oct 7, 2015 at 12:00 PM Subject: Re: Transaction ID no. DBBR[protected] dated 29/09/2015 At 11.45.37 for Rs.10050/- paid online to PSPCL To: "Vn.DHAWAN" Dear Customer, This is with reference to your query, please note that the below mentioned payment under the transaction ID DBBR[protected] for Rs. 10050.00 is successful transaction and you can download the receipt from PSPCL Website. Further we request you to kindly contact PSPCL for any clarification. Regards Billdesk Customer Support. SINCE THE AMOUNT IS ALREADY RECEIVED BY THE COMPANY, I REQUEST FOR CREDIT OF THE SAME TO MY BILL ACCOUNT AND STATUS OF THE BILL BE SHOWN AS PAID. THE RELEVANT RECEIPT BE SENT ON MY EMAIL ID : [protected]@gmail.com