Punjab State Power Corporation [PSPCL] — about jagraon staff not receiving calls on landline and mobile phone

Address: Ludhiana, Punjab, 142026

Whole staff is not taking call of residents on landline ss well as on mobile phone. They are giving excuse due to load of work on them, but they did not have much load as they tell. They are siting near both phones landline as well as mobile. If anyone ask them why are you not taking calls on landline they say that we are taking calls only on mobile not on landine. Sir you tell then what is the use of landline in their office? If they are not taking calls they are just excusing. Due to single mobile phone people are doing calls on it. It is obvious that due to single mobile phone calls coming on it are in huge number its always telling busy if we dial their respected mobile no. As employers are sitting free but there was no one who can pick call on landline. Id one is busy in attending call on mobile then other employer can take call on landline but no they can sit free rather taking call on landline. I want higher authorites to solve this issue