Punjab State Power Corporation [PSPCL] — Amount debited from bank account but showing transaction failed on portal

Address: Plot No. 61 sector 82, Mohali Punjab

Sir,
This is to inform you that my electricity Account number is [protected] and registered as sukhbir kaur on address plot number 61, sector 82 Mohali, Punjab. I have paid my monthly electricity bill numberd [protected] in amount of rupees 17, 300 on 23.11.2020 at about 4:05 P:M through Billdesk gateway in which the amount was debited from the bank account but was showing transaction failed on pspcl portal, I had called 20 times on your bill desk contact numbers but they are not answering the call. Kindly answer these query as soon as possible, and update me about the same if it will be refunded or will be processed.