Punjab State Power Corporation [PSPCL] — calculation mistake in electricity bill

Address: Pathankot, Punjab, 145101

Website: www.pspcl.in

There is a calculation mistake in my last 4 bills regarding the consumption of Power unit (KWH) which caused me more bill amount.

I have already tried to contact customer service via whatsapp no. [protected] (hoshiarpur) as given on official PSPCL website as well as via email. They have not responded to any of my query even when I call the whatsapp no. the person disconnected the call by saying that he is on holiday and cannot help. I also contact the sub division office but they said that we cannot help you. So, Finally I decide to complaint here.

Account No. G51NF450823L
Sub Division: MIRTHAL

1. Bill issued on 03-MAY-2018: NEW and OLD meter readings are same but consumption of 170 KWH has been put forward.

-- According to 170 KWH the new meter reading must be 9445.

2. Bill issued on 03-JULY-2018: OLD meter reading due to the previous issue is 9275 but its actual reading is 9445.

-- According to 9445 as OLD meter reading, the power consumption must be 479 but it is 443
-- (-36 KWH less)

3. Bill issued on 13-SEP-2019: Calculation mistakes.

-- Actual (New meter reading - Old meter reading) =[protected] = 415 KWH
-- On bill = 509 KWH
[protected] = 94 KWH
-- (+94 KWH extra)

4. Bill issued on 29-OCT-2018: Calculation mistakes.

-- Actual[protected] = 113 KWH
-- On Bill = 268 KWH
[protected] = 155 KWH
-- (+155 KWH extra)

Overall = 155+94-36=213 KWH
Conclution: We have paid 213 KWH extra

All the 4 bill are attached with correction marked. Please verify it.

Need a solution as soon as possible.
Thanks