Punjab State Power Corporation [PSPCL] — Complaint always marked as resolved without actually resolving the complaint

Address: Ludhiana, Punjab, 141003

Office at b-xv-553/c/5, bombay metal wali gali, opposite bansal metal, old ghakki shah atta mill complex, gill road, ludhiana. There is presence of phase in neutral through which there is loss of electric goods in our office. We filed complaint at 1912 several times on daily basis but no one comes or calls for any solution rather after few hours we receive the message as complaint resolved. We tried to complaint again at 1912 they say they can do nothing but to talk to the concerned person to whom the complaint has been marked. No action is being taken and rather we are harassed. Today's complaint no is 6287852 which is marked as resolved without resolving which was market to [protected]. There are so many joints made form the pole till our meter through which one or the other joint is loosened. There is need to change the wire from the pole till our meter but no action is been taken despite repeated complaint. Even the sdo sumit sharma ([protected]), je sukhdev singh has not given any response to this after talking to him telephonically. Kindly look to the matter and get the wire changed without any joints till our meter and resolve at the earliest.