Punjab State Power Corporation [PSPCL] — Complaint not resolved

Hi, I have 3 phase meter connection & my house 2 phase are not working for the last 3 days, 90 % of the electricity is down now, I registered a complaint many times in 1912 & got the message 1912 after some time that your complaint marked as resolved how it is possible if no one came for the look this issue, my all appliances are not working due to this issue...