Punjab State Power Corporation [PSPCL] — from last night electricity is off

Address: Gurdaspur, Punjab, 143505

H. No-840/B-26 street no. 3 shri hargobindpur road umarpura batala distt Gurdaspur
Today i call on compalaint no.‭[protected]‬
At 10:12am .The peroson who pick my call didn’t tell his name after that i call on this no. 3-4 time then hi came here at 1:42pm.
The wireing from transfarm to my metre is very lose i told that person please do properly so i will not face this problem again but that person do nothing & told me if you want to resolve your problem go & make a 10ft ledder.
Is this my duty to carry a ledder whenever light is off ?
The wireing from transfarm to my metre is still very lose. I hope you take an action on my complaint very soon.

Gurminderpal singh Malhi
[protected]
15/7/2018