Punjab State Power Corporation [PSPCL] — no electricity supply, urgent help required

Address: Jalandhar, Punjab, 144003

I live in new raja garden, mithapur road, jalandhar city. Electricity supply has been off since 10.30pm and now its already 2.30am and still no electricity, i have also registered my complaint on phone and my complaint number is 8077600. And the main problem is nobody picks phone in local electricty office and when i call on 1912 to ask about the status of electricty, they keep on extending the time, they say men are on work, but there is no one there on work, every other area has electricity except ours. Nobody is there to listen. Please help us.