Punjab State Power Corporation [PSPCL] — No power supply in Guru Amar Das Avenue ,Amritsar

For past 12 hours there is no power supply in my area. Guru Amar Das Avenue, airport road, Amritsar.
The light wenr off at around 11pm after strong thunderstorm, i called 1912 around 1:30 am to check the status of power supply and register the complaint. i was told at 3am light would be restored . Its 10am in the morning now and no power supply is here. i called just now again at 1912 and the rude customer care lady told me this is the complaint i have registered just now and now line man will go and check, she also said that no one is liable to go and check at night in rain and if you want to complaint write in mail. No one is taking liability and responsibility, what sad state pspcl is in. resolution does not come early and normal citizen like me suffer for hours and hours. so does our work.