Punjab State Power Corporation [PSPCL] — Online bill not generated and no response from customer email

Hi,

I pay online bill for my elderly parents, never had an issue.
But this time my parents have got the paper bill but there is no bills visible on online account.
I sent several emails to 1921 email address but they don't respond.
Can someone help ?

Thanks
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    Punjab State Power Corporation [PSPCL] Phone
    +91 17 5222 5230
    Punjab State Power Corporation [PSPCL] Address
    F-2, Shakti Vihar, PSPCL, Patiala, India
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