Punjab State Power Corporation [PSPCL] — security related query not resolved

Website: www.consumercomplaints.in/punjab-state-power-corporation-pspcl-b106184

I had called customer care no. [protected] and ask my query that we had paid security amount at the time of installing electricity meter so is it refundable or not?
I got response from the ladies who is talking with me on call that they don't know anything about it they cannot confirm it is refundable or not.
Earlier that another employee has confirm on same no. That they are talking from electricity customer care office.

Please register my complaint and ask your employee how to talk with customers.

Address called
F-2, shakti vihar, pspcl
Patiala
India
+[protected]

Please share comlaint soluntion on mail address kumar. [protected]@mahfin.com