Punjab Technical University — amount deducted twice time

Address: Jaunpur, Uttar Pradesh, 222146

Sir, i am a distance education student of punjab technical university. I had completed bca through the institute of microtek college of management, maldahiya, varanasi, u. P. 2015 year. My role number is [protected]
I have applied for transcript on[protected] and i was paid money through rupey atm card, my money has deducted twice time (Rs.500+rs.500) and showing payment mis match. After that i was called to ptu help line no. And technical fault no.[protected]. He said that deducted payment has been recieved after 1week or 10days. But not yet payment received in my bank account i am facing problem so please do the needful.

Query no.7447
Roll no.[protected]
Required transcript

Regards,
Vijay kr kashyap
[protected]