Punjab Technical University — documents not sent to wes since last 2 months

Query number-39812
I submitted the query in 31 december 2018 to evaluate my degree and transcripts from wes but my wes status is on hold as they have not received my documents yet. Ptu sent me a message on 14 jan 2019 that they will send the documents within 15 days but no action has been taken.
I even called them last week and today as well but they do not respond.