Punjab Technical University — No update on my ECA

Dear Sir,

I wanted to get an ECA done from IQAS. PTU Query no. 10018242. I submitted all the money by Sept 7, 2020. Since sept 9, 2020 there is only one update in my online portal that my work is under process. The normal time taken by the university is 20 business days but since sept 9 there is no update. I mailed them more than 10 times. Even to Mr. Talwar but no response.
I requested them in mail to send my official transcripts via email there is no response.
None of the no.'s given is working they keep it engaged. My ECA was important for my career but these people don't value as they themselves have a government job.
If anything went wrong with my career only PTU will be responsible for the irrevocable step i'll take.
I request you to take a strict action against them.