Punjab Technical University — Showing absent in 2nd semester

I am sagar kumar, roll no [protected] and i have passed out in 2014, i wanted my 2nd semester marksheet and my degree certificate and when i applied they said that i am absent in 2nd semester and that my result is pending, how is this possible and i have my all other semester marksheets with me, I contacted so many people from PTU but no response even Mr jaswinder is not saying anything properly i cant travel to ptu every now and then because i stay in chennai, and there is no provision for students who reside outside punjab or in other states. If i am absent in 2nd semester then how come i have my 3rd semester marksheet. Please help