[Resolved] Purple Optics — The frame colour in double

Ramachandran Elumalai

from Madurai, Tamil Nadu

Jan 11, 2017

Address: Chennai, Tamil Nadu, 600069

Hi I purchased lens with frame around Rs.4850 When they are showing one sample frame brand name is blue cross that is looking good after select that one, two days later i received the product its totally upset me, yes I select purple colour but there is finishing not good and looking blurred white in side of the frame, like this show room builders well expect to cheat other people. place of purchase mangadu, kundrathur main road

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May 13, 2017

Complaint marked as Resolved

Purple Optics customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2017

Purple Optics Customer Care's response Hi Sir,
Thank you for bringing your complaint to us, we have reviewed your purchase and subsequent visit to the showroom, we would like to inform you that firstly, there is no SAMPLE frame in our shops, All the frames are sold on AS IS basis only, second there is no way to tinker with the product fitting, as the procedure is fully AUTOMATIC. The frame which you chose has dual tone colour, it is not uniform PURPLE, we are not sure how much of details you noticed at the time of purchase. We believe our staff gave you the choice to choose another frame since you are not happy with it, it has come to our knowledge that you have refused the offer. in case of any further help, please do not hesitate to contact us. Thank you.