I was travelling from Toronto to Kolkata India and return.. The outgoing flight was fine. Before leaving Canada I talked with the airlines few time what I have to do during return as their system provided me a 26 hrs layover in DOHA for which I had booked a hotel. They repeatedly said that as I am fully vaccinated and hold a Canadian passport, I don't have to do anything else.
In India when I asked them the same question before I left, they told that I have to register through the GOVT. Website Ethiraj. When I did, the website asked me for a hotel reservation done through discover Qatar. I call Qatar airways again.
They told me at least 6 times that my hotel reservation (done by me) is fine.
All I have to do is to send the reservation to discoverQatar—they provided me the e mail address – and I did accordingly.
However at the airport they Denied boarding in Kolkata (on 13th April) as my hotel was not booked through Discover Qatar website. They forced me to cancel the ticked and made me by a new ticket to fly on 14th of April . This cost me ~$1700. As this flight didn't have a lay over I took the same flight from Doha to Toronto. In spite of this they made ma buy the whole ticket, not the Kolkata Doha segment
Although it is airlines inefficiency and they repeatedly provided me with MISINFORMATION and forced me to buy a new ticket, they didn't accept the responsibility. Furthermore, they could have also just changed CCU-DOH ticket from 13th to 14th April, as flight from DOH to YYZ remained the same.
Although, I asked for this – you didn’t do and forced me to buy a new ticket.
So they charged me twice for the same ticket – this is an AWEFUL business practice – almost close to a scam.
When I wrote to them (CAS[protected]K4C3S4 ), I get a `formed' reply Was this information helpful? | 
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