Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — Bandwidth stealth and poorest quality of service despite charging more

A

arorasugandha9

from Bathinda, Punjab

Sep 20, 2016

Address: Chandigarh, Chandigarh, 160036

Website: www.connectzone.in

I have wifi internet plan of 699 i.e. i pay around 870 per month to connect for providing me this service in which they promise to give 1 MBPS speed for first 10 GB followed by reduced speed of 512 kbps. This company is a number 1 bandwidth stealer. This is an every month's issue. I have extremely narrow bandwidth usage without any downloads apart from webpage download part. Before upgrading my plan from 5GB data limit to 10 GB data limit, my 5 GB data used to exceed after 10 days, but now, even with 10 GB data limit, my 10 GB data exceeds in 10 days, without having changed my internet habits. Thereafter, my internet speed should be 512 kbps as promised, but, i fail to load even a google page. The speedtest shows the speed to be be around 300 kbps or even lower. The customer care service is also worthless, they people themselves don't know what the issue is. I am extremely frustrated by their pathetic service, i am their customer from a couple of years altogether, some days go good while others go extremely poor.

Was this information helpful?

No (0)

Yes (0)

Jul 27, 2017

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Sep 20, 2016

Updated by arorasugandha9 Also, they increase rate of plans at their own will, without intimating to customer. In all the time i have been their customer, their rates have peaked atleast 4-5 times. Please take suitable action against them. As the things are not so transparent, so they take illegitimate advantage of the same. My Connect number is [protected], my name is Sugandha Arora.

Verified Support

Jun 23, 2017

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Customer,

This is in response to your complaint, you have logged your complaint in month of sep'16 regarding technical issue which was resolved on the same month & it was informed to you also & one of your family member gave us confirmation that now issue is resolved,
below pasted is the docket closed remarks ...

issue resolved//[protected]///SUGANDHA ARORA Rajnish//talk to..savita..num.//[protected]

Yours sincerely,
Customer Care Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]

Related Quadrant Televentures / ConnectZone.in / Connect Broadband reviews

View all 225 Quadrant Televentures / ConnectZone.in / Connect Broadband Reviews

Comments

S

SuperHitman

from Abohar, Punjab

Sep 29, 2016

I have wifi internet plan of 799. Connect official promised me to give 4 MBPS speed for first 20 GB followed by reduced speed of 512 kbps. This company is a number 1 bandwidth stealer. and making fool of its users. I have just 6 days to activate my connect broadband connection but within 4 days i received a message that i have consumed 70% of my data limit. Next very day i got message that i have consumed 90% of data limit and same very day in the evening i again received message from connect that i have consumed my 100%(i.e. 6 GB) data limit. I was shocked to see that. Whereas i may have hardly used not more than 1 GB data. I have extremely narrow bandwidth usage without any downloads apart from net surfing. Thereafter, my internet speed should be 512 kbps as promised, but, i fail to load even a google page. The speedtest shows the speed to be be around 300 kbps or even lower. The customer care service is also worthless, they people themselves don't know what the issue is. I am extremely frustrated by their fraud service. Unfortunately I cant even disconnect the service before 3 moths as per Connect policy. after three months i have to see good bye to connect for ever..

Kulbir
446 Gobind Nagar
Naya Gaon
[protected]

Reply

arorasugandha9's [Complaint's author] reply, Sep 29, 2016

Whatever you stated about bandwidth usage messages of consumption, the same also happens with me. I wonder, a person can use 4 GB of data within 4-5 hours and that message of data consumption can go from 50% to 70% within 4 hours. Irony of this world is that even after paying amount desired by them, one doesn't get good quality of service. Truly said that is, a man's greed can never end and so is true for these ridiculous companies!

S

SuperHitman

from Abohar, Punjab

Sep 29, 2016

I have wifi internet plan of 799. Connect official promised me to give 4 MBPS speed for first 20 GB followed by reduced speed of 512 kbps. This company is a number 1 bandwidth stealer. and making fool of its users. I have just 6 days to activate my connect broadband connection but within 4 days i received a message that i have consumed 70% of my data limit. Next very day i got message that i have consumed 90% of data limit and same very day in the evening i again received message from connect that i have consumed my 100%(i.e. 6 GB) data limit. I was shocked to see that. Whereas i may have hardly used not more than 1 GB data. I have extremely narrow bandwidth usage without any downloads apart from net surfing. Thereafter, my internet speed should be 512 kbps as promised, but, i fail to load even a google page. The speedtest shows the speed to be be around 300 kbps or even lower. The customer care service is also worthless, they people themselves don't know what the issue is. I am extremely frustrated by their fraud service. Unfortunately I cant even disconnect the service before 3 moths as per Connect policy. after three months i have to see good bye to connect for ever..

Kulbir
446 Gobind Nagar
Naya Gaon
[protected]

Reply

Post your Comment

Comment Guidelines