[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — being charged for dead wifi connection

Address: Ludhiana, Punjab, 141007

Website: connectzone.in

This is regarding my wifi broadband connection for Account number 2523670 and connect phone number.
The WIFI has been non-functional for more than a month now. I want to terminate it. I logged on to the website and found a bill of 3, 304! But why the bill is being charged when it was not functional at all.
Moreover after contacting them for weeks on email, they are asking me to submit the router and accessories by my own to their office. I stay outside the city and my parents can't do that. It's so unprofessional of them. Who does it this way?
If I won't pay you for a year, will you keep on charging me for whole year? I want a valid amount of payment for which the WIFI has been functional i.e for a month which comes around 1k. Also, I won't pay a penny more than that