[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — Billing/ Disconnection Issue and Mental Harassment

Address: 144001

Website: www.connectzone.in

I, Amit Khanna was using connect connection number (DSLS-255519) at Nijatam Nagar, Jalandhar.
I have called Customer care on 8th Dec 2016 for my connect DSLS 255519 no disconnection. But Customer care told me to drop an email to [protected]@infotelconnect.com. I dropped the email on 9th Dec 2016.
Further i got the call on 10th Dec 2016 from customer care department that your no is disconnected. But I did not got any written confirmation in email. I called the customer care again on 18th Dec 2016, but the customer care guy
told that we have not got the request. Compliant registered is 13923343. They don't take disconnection request from Customer Care, Android Connect Application and only medium is to get it done via email. But they are not replying to emails on time.
I again sent them an email on 18th December 2016 requesting to confirm me in mail about disconnection. I have discussed with rahul in Connect customer care department. They send the acknowledgement email on 19th Dec 2017 stating that billing of Connect number has been stopped temporarily.

I again sent them email on 19th dec 2017 stating that the initial request was given on 9th Dec in email and customer care did confirm in past on call that my connection is disconnected. I did sent another follow up mail on 18th
Dec.So billing will be only till 9th Dec. I asked them to please confirm and let me know the total outstanding ( billed and unbilled amount) so that i can pay ASAP.

On 20th Dec 2016, I got and email from connect stating that disconnection of DSLS255519 is under process, billing for same has been stopped from 19-Dec-16 and for full & final bill, they will send me the details after 25 days to
help you further.

Further, I did not got any email, call from Customer Care regarding Full and Final Amount.

Now I got a call from [protected] on 9th Feb 2017 that connect company has filled a case and I need to deposit 1457 Rs ASAP. They said to call urgently to Advocate Harpal Singh on [protected] otherwise they will issue a Legal Notice.
I called this number and Mr Harpal Singh abused me on call and mentally harassed me. I found that the no is from Sartaj recovery agency in Mohali and not from any advocates.

This is pathetic service from Connect. They need to improve the process and communication rather than investing in recovery agency for harassing customers.

Request you to please take strict actions against company.

Thanks
Amit Khanna
91 [protected]
Jalandhar