| Address: 1479, Pushpac Complex, Sector 49B, Chandigarh, Punjab, 160047 |
My broadband connection (Dsls184716 in the name of vinod kumar grover) has been out of order for more than a week. It was when i returned from out of town, i found it and registered a complaint (I7476920) on august 2.
It took a technician 5 days to visit after my repeated calls to customer care, appellate helpline, random officials whose contacts i could find online and personal visit to the area office (Sector 47).
However, after checking, the technician said things are fine at my end and there seems to be a backend issue. He claimed he has alerted the person concerned.
It has been two days but the issue remains unresolved.
Meanwhile, even the appellate helpline is not working anymore, so there is no way to talk to a customer care executive.
My complaint is still open and i get an automated message about it every morning.
The circle incharge (Amandeep or amanpreet) has not been picking up his phone and technical incharge of area (Avtar) has claimed he can't do anything about it.
My work is being affected because of this poor customer service.
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Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Concerned authority of grievance
=> click on Central Government
=>select Ministry/Department => Telecommunication
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