[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — change of plan and migration of plan from ftth to fttb

Address: Chandigarh, Punjab, 160047

Website: www.connectzone.com

I have requested your customer care for change of my connection from ftth to fttb on june 26th 2017, but till now (Almost around 1.5 months) nothing happened. I lodged complaint with complaint id 15346122 to customer care but they resolved complaint without intimating me. I have to call customer care for knowing what happened, then they said i have to deposit my id proof to customer care points. I have visited your sector 35 branch on july 21st, 2017 around 4 pm with my adhaar card copy with original but they (Jyoti with phone # [protected]) refused to take the copy saying there is no requirement of it as it only required in case of address change. I also requested her for change of my plan to rs 999 (75gb monthly data) from rs. 949. Then i again visited the sector 35 branch on july 27th 2017. Jyoti promised me everything will be done in day or two but till now nothing happened. Two times visit to branch, numerous calls to customer care requesting migration and change of plan but all in vain. I am calling jyoti since saturday and this morning but she’s not picking up. Why she has been given phone if she won’t respond to customers. I don’t know what kind of service i am getting from connect broadband which show #1 broad band service in punjab. If this #1 broadband service i don’t know what will i get in #2.