[Resolved]  Quadrant Televentures / Connectzone.in / Connect Broadband — connect broadband support annoying and harassing

Address: Chandigarh, Punjab, 160101

I was having connect broadband and i have requested them to close it in january but they were just making excuses and generated another bill of january. Finally i got a call in february that we can close this connection and for that they told me to pay certain amount via paytm and which i did and i have record of it in my list. Then they said your connection is closed and now you will not get any call from us. After couple of days i got call from connect and they are asking me for the payment again. Which was unacceptable because as per the last discussion, i have made the payment and now they are asking for more payment.. I mean what is this??? I told them that i have already paid and they were like ok our mistake, you must got call from our another department etc etc and cut the call. Till now i used to get calls from connect and they are still asking for money and telling me that your connection is still going on which i am not getting how?
And the most strange thing is, today i got a call from a advocate and she was telling me that connect have filed a legal action against me and if you want to save from it then kindly talk to the support and co-operate which again i am not getting why i need to talk to them??? Can't you guys talk to your team and resolve this issue?
I really don't know why they are doing this.. I am really fedup and i am thinking to file a case against them in consumer forum for annoying and harassing.
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Aug 31, 2018
Complaint marked as Resolved 
Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2018
Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response
Dear Connect Customer,

You are requested to provide your Connect Phone Number with STD code or User name which is mentioned on the modem also so that we can assist you further as per your query or complaint.

For immediate help, you can call anytime at our help line number 199 from a connect phone or[protected] from a non-connect phone. All your queries would be answered to your satisfaction.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]
 
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    Quadrant Televentures / ConnectZone.in / Connect Broadband Phone
    +91 17 2509 0000 [Head Office]
    Quadrant Televentures / ConnectZone.in / Connect Broadband Address
    B-71, Industrial Area, Phase 7, Mohali, Punjab, India - 160055
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