Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — connect number [protected]

Robindeep Singh

from Jalandhar, Punjab

Dec 23, 2017

Address: Ludhiana, Punjab, 142027

I had a connect broadband [protected]. Suddenly my modem becomes faulty so i complaint to customer care regarding modem faulty. They said they will replace modem with charges of 1099+gst but i told him that i will not pay charges of modem. The boy which comes from connect replace new modem and he also say that no charges will be levied, but in bill their is modem charges+gst. I again lodge complaint but they verbally waive off charges of modem only not gst, so i don't pay the bill after week from due date my services barred and again bill comes with 1month rent +previous bill+modem charges+ modem charges gst, now and now sms are coming of court case. Please contact me [protected]

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Feb 9, 2018

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Connect Customer,

This is in reference to your complaint regarding dispute of router charges, would like to inform you that in the month of September you have complained regarding your issue as at the time of complaint services of your connect number was barred due to further process cannot processed, pls clear your outstanding of your number so that services can be restore & will able to assist you further,
Post clear the payment we can give you the resolution accordingly as services of your this number are barred since 16th Sep 17 & payment was not cleared on actual amount of bill also except modem charges.

we tried to contact you but you did not respond on call. Pls revert back us or you can contact us on our mail "[protected]@infotelconnect.com"

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Wire line Fault -198 Toll Free
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing/phone fault - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]