Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — disconnection of [protected]

shallz

from Ludhiana, Punjab

Apr 3, 2018

Address: 147001

Website: connectbroadband services

Dear Sir
This is with reference to my fathers broadband connection disconnection as he has left India.The application was submitted to connect office Patiala on 22 Feb, 2018 and the broadband services were discontinued on 27th Feb 2018.
He was made to visit the office twice and misguided by the customer care executive there.He is a senior citizen 81 years old and a heart patient and has gone abroad for treatment.He was told that initially they would keep the number in safe custody for two months for which he paid an amount of rs 420 after which the company will disconnect.
Unfortunately, he has been duped an billed for the month of March.Rs 420 paid earlier plus rs 161 to be paid for March.Now the number had been barred for non payment of March bill on a number which had been disconnected since 27.2.2018.
The customer care executive signed application with the receipt of the amount of Rs 420 submitted is with us.We are not liable to pay any bill in future also.
Kindly resolve the matter at the earliest and stop the billing of an unused and disconnected number.
Customer care executives are harassing us and not taking our complaint nor letting us meet high officials.
This matter should be resolved at the earliest.Regards Shalu Singh.

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Aug 30, 2018

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Connect Customer,

We would like to inform you that mentioned issue has already been resolved from our end in the month of April’18, as same issue was raised by you on CC mail’s & same was addressed & resolved in the same month. As per your complaint we had posted rental waiver in the same month, (total waiver of Rs 699 was posted on 6th April’18) . Now you connection is already settled as per you complaint & as per you request safe custody was also activated, now account status of your number is active.

Pls write us or contact us in case any issue is face by you.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Wire line Fault -198 Toll Free
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing/phone fault - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]

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