Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — Disconnection of phone no [protected]

satgurudutt

from Nawanshahr, Punjab

May 21, 2017

Address: 148026

Website: www.connectzone.in

R/s
Since january 2017 i m mailing my requests to customercare connect.i usually weekly complaining for disconnection but paid no heed to my frequent mails even after submitting the necessary documents and details.paying the bills. In april on 27th i made request for deactivation i was asked by the customer care officer on phone no [protected] patiala office that sir we will allow one month 30gb data to enjoy free of cost and i confirm the update bill
That was rs 184 which i paid by paytm.
also i mail to the appellate authority which is given in their contact details.but here also no reply i got message not delivered.

Was this information helpful?

No (0)

Yes (0)

Jul 20, 2017

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

May 22, 2017

Updated by satgurudutt Name satgurudutt
F.name ram murti
R/o ward no4, bhawanigarh distt sangrur pincode 148026
a/c no 1034499
wifi id [protected]sat
Password 123456
Bill paid copy and adhar card already submitted.
regd mobile no [protected]

Verified Support

Jun 19, 2017

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Customer,

This is in responce to your complaint in which you mentioned that your connect number was not disconnected at the time of request given, we want to tell you sir that same complaint you have written us on customer care mail id.& we had reverted you with the resolution,
The first disconnection request given by you on that time you were retained with the goodwill waiver of 450 rs for rental plan, than post that we have received your request for disconnection in the month of may 20 th may.we guided to pay your outstanding once bill gets generated .Your disconnection request was processed on the same time.now in record its shows temprarory disconnected & 276 amt was paid by you.

Yours sincerely,
Appellate Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]