Quadrant Televentures / ConnectZone.in / Connect Broadband

[Resolved] Quadrant Televentures / Connectzone.in / Connect Broadband — false bill generation - harassment message - worst company ever

pkrpsingh

from Bathinda, Punjab

Dec 14, 2017

Address: Mohali, Punjab, 160055

Website: www.connectzone.in

HI
My account number is 3127835. My complaint detail is as follows:

Bill generated for for the month of august is 377.13 and amount payable after 16 september is 427.13. But due to some reason, I could not pay the bill and I received the message that "my connection has been barred due to non-payment of bill amount".
At the same time, I also requested to connect team that I will pay the amount and close my connection. I made request 3 times but nobody from connect team respond me with the solution.

Then, I received a bill amount of 520.95 in month of october. After that I received a bill amount of 991.77 in month of november which include 399 rental charge.

But, my question is that if my connection has been barred in september how could you charged me rental charge for the month of november

Now, from past few days, I am continuously receiving message that Connect has sent my details to advocate for legal action against due to non payment of 992 for using account 3127835, to avoid, pay and contact [protected].

So, its request to send reasonable bill so that I can pay it.

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Jan 20, 2018

Complaint marked as Resolved

Quadrant Televentures / ConnectZone.in / Connect Broadband customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Quadrant Televentures / ConnectZone.in / Connect Broadband Customer Care's response Dear Sir,

This is in reference to your complaint regarding bill dispute against your number [protected], would like to inform you that as per telephonic discussion with you yesterday we clearly informed you that your services was not barred in the month of September .services got barred on the date of 24-OCT-2017 11:20:22 due to non payment & as confirmed from you that you haven't given any request for disconnection to any office .As discussed with you that still your number is barred due to non payment, request you to clear the outstanding or you can give your request fir disconnection as per process which has already shared with you on call.

Thank you for choosing Connect.

Yours Sincerely
Customer Care Team

From Connect Numbers Dial:
For Internet/Technical Complaint - 198 Toll Free
For Product & Scheme/Billing - 199

From Non Connect Numbers Dial:
For Product & Scheme/Billing - [protected]
For Internet/Technical Complaint - [protected]
Fax No. :[protected]

Connect Mobile Apps on Google play Store and Apple store:
On Google Play Store you can click https://play.google.com/store/apps/details?id=videocon.connect and Apple Apps Store https://itunes.apple.com/in/app/connect-broadband