| Address: Flat No - 97, Block A5, Gulmohar Extension, Derabassi, Mohali, Punjab, 140507 |
My Connect Broadband no is[protected], as per the plan I am supposed to use the facility of Landline calls (Unlimited Calls STD + Local). I have lodged complaints for the installation of the Landline, I have purchased the device and only the installation needs to be done. Twice I have requested for the installation. Below are the complaint Ticket ID
1. I8480722
2. I8482502
Connect Broadband had resolved the complaint automatically without taking any action against the complaint. It seems they hardly bothered customer satisfaction.
Also I have mailed them but all in vain.
The Connect representative who had visited my place using the hit & trial method for diagnosing the issue & rectification of the problem, it seems he still needs technical training. Initially, as per the diagnosis, the landline was defective, next, the issue shifted to the connector and finally, he said, he does not have the wire for connection since Connect Broadband does not provide them the wire and he was asking me to arrange it.
This is tough to see other than the bill the customer is supposed to provide extra expense on infrastructure for the setup. Was this information helpful? | 
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